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Shipping & Returns

Shipping Policy

Thank you for choosing Aruvi Eco! We are committed to ensuring your shopping experience is as seamless and satisfying as possible. Below you'll find our Shipping and Return Policy, outlining the details for receiving your order and our approach to returns and exchanges.​

1. Processing Time:

 Once your order is received, please allow 1-2 business days for processing before shipment.

2. Shipping Methods:

We offer a range of shipping options to suit your needs, including standard and expedited shipping. Shipping times and fees vary based on your location and the chosen shipping method.

3. Tracking:

Upon shipment, a tracking number will be provided to you via email, allowing you to monitor the progress of your order.

4. International Shipping:

We offer international shipping to various countries. Please note that shipping times and fees may vary for international orders.

5. Shipping Address:

Please ensure your shipping address is accurate and complete. Aruvi Eco is not responsible for delays or non-delivery due to incorrect addresses provided by the customer.

Return & Exchange Policy

We want you to be completely satisfied with your purchase from Aruvi Eco. If you encounter any issues or have a change of heart, here's what you need to know:

1. Eligibility:

 To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as received.

2. Timeframe:

 You may request a return or exchange within 10 days of receiving your order. After this period, unfortunately, we cannot accept returns or exchanges.

3. Return Process:

To initiate a return or exchange, please contact our Customer Care team at [customer care email] with your order details and reason for the return. Our team will guide you through the process and provide further instructions.

4. Return Shipping:

Customers are responsible for the cost of return shipping, except in cases where the item received was incorrect or damaged.

5. Refunds and Exchanges:

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original payment method within a reasonable timeframe.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including any return shipping costs incurred.

Contact Us:

For any inquiries, concerns, or assistance with returns and exchanges, please contact our Customer Care team at aruvieco@gmail.com. Your satisfaction is our priority, and we are here to ensure a positive shopping experience with Aruvi Eco.

Thank you for choosing Aruvi Eco, and we look forward to serving you with the utmost care and dedication.
 

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